Shipping & Handling

Shipping Information

  • FREE standard shipping for orders above Php 2,000.00 within Philippines. – 5 to 6 working days
  • We ship internationally. Estimated rate. Php 2,000.00 – Php 3,000.00 depending on the quantity. – 7 to 10 working days. Please allow additional time for custom’s delays.
  • Standard Shipping via 2go or JRS Express – 5 to 6 working days
  • We also offer delivery express via Lalamove or Grab shouldered by the Buyer. – 1 to 3 working days

Notes: In line with the community quarantine, please expect delay on our delivery service for some orders. We appreciate your understanding and keep safe.

For some reason Imono is not liable for any delayed delivery of courier.
All items comes in boxes with pricetag


WHEN WILL MY ORDER SHIP?

All orders are processed once paid via our payment options. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order, our sales team will notify you via email. Your patience is greatly appreciated.

Note: Orders placed during weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online or via SMS on the mobile number that you registered.

DO YOU OFFER GIFT WRAPPING OR BOXES?

Yes, all orders are individually packed with Imono’s signature box and paperbag.

We can also include a personalized Notecard , upon check out as a gift option.

NEED ADDITIONAL HELP?

Please contact us at inquiry.imonojewelry@gmail.com and we will be happy to assist you with any questions related to your order.

RETURNING AN ITEM

For more information on how to return an item, please visit our Returns & Exchanges page here.